Please STOP Calling Them Bluebirds – by Lynn Hidy
It happened again *sigh* — another salesperson talking with me about the “bluebird” deal that just happened to magically come in. I can’t tell you how much this frustrates me! When you win it is because you built the bird feeder and kept putting the right food in it to attract the kinds of birds you want to see.
This rant actually began when I was talking with one of my coaching clients about a large order she closed back in January (one deal that was more than 1/2 her sales production for the month!). She called it a bluebird; acting like her time, energy, and effort were in no way related to winning the customer’s trust and business.
I asked why she was discounting her own part in winning. Which sparked a discussion on where the idea of bluebirds even came from…so of course we looked it up!
bluebird n. in business, an unexpected, very profitable, or easily made sale. etymological note: According to the Oxford English Dictionary, “bluebird” connoting “happiness” dates to at least as early as 1909.
The issue I have is that whenever a salesperson says their deal was a bluebird – they discount all the time, energy, and effort they’ve put into building the customer relationship!
Unexpected: by doing all of the right things – all of the time, when something comes up for one of your prospects or customers they THINK OF YOU and CALL YOU. Perhaps you didn’t know about that particular requirement (in my experience, sometimes they didn’t know about it the day before either), this doesn’t make doing business together unexpected!
In fact I’d challenge that all the effort you put in makes them thinking of you when a requirement arises completely expected.
Very Profitable: isn’t this what we, as salespeople, are working for? Understanding that some sales are more profitable than others, doing a fantastic job qualifying what your prospect needs is what leads to ‘very profitable’. When what you can do is an exact match for what they need – there isn’t any reason to discount your price.
Being fantastic at what you do allows you to match up prospect requirements to your (and your company’s) capabilities. Sounds like effort and work to me.
Easily Made: If you combine all the efforts you’ve put into building trust and credibility…sprinkle on a dash of fantastic qualification and pinch of building a relationship so you’re the person they think of when something comes up. Yup, that sale was easy.
If you take responsibility for all the deals you lose, please start taking responsibility for all of the deals you win too!
Lynn Hidy, founder of UpYourTeleSales.com, is the specialist at creating profitable telesales salespeople and organizations. Lynn knows you can make six figures over the phone–she does! Working together you will learn to create a phone experience where they will forget you aren’t actually having a cup of coffee together. Catch her radio show Sales Coaching over Coffee. You can connect with Lynn at Twitter, LinkedIn, or contact her directly at email@example.com or 315-751-0146.
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