The Circle of Joy – Author Unknown

Robert Terson

And old story tells that one day, a countryman knocked hard on a monastery door. When the monk tending the gates opened up, he was given a magnificent bunch of grapes. – Brother, these are the finest my vineyard has produced. I’ve come to bear them as a gift. – Thank you! I will take […]

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Show me the M.O.N.E.Y. – by Ben Martin

Ben Martin

If You Build It, Will They Come? It is hard work as of late, convincing individuals that blogging needs to be part of their digital personal brand strategy. Especially those that have amassed valuable knowledge over the years and even those with great ideas and opinions. Some tend to believe that all they need to […]

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Do You Believe in What You Sell?

Robert Terson

This is a repost of the first blog I wrote for Sellingfearlessly.com: The first question I want to ask you is this: Do you, or do you not, believe in what you sell?  Would you enthusiastically buy it?  If the answer is no, if in truth you do not believe in what you sell, if […]

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Artful Questioning – by Tom Hopkins

Tom-Hopkins

Many salespeople who haven’t yet reached the professional stage think professional selling is exactly the opposite of what it really is. When you entered the selling field, you may have thought, “Now my job is to talk and talk and talk.” So off you go. “Here it is folks. Won’t ravel, rust, or rip. Can’t […]

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Customer Service the Disney Way

Robert Terson

The best book I’ve ever read on customer service is If Disney Ran Your Hospital: 9 ½ Things You Would Do Differently by Fred Lee. Lee is described thusly: “Fred Lee speaks as a keen observer of individual motivation and grouped participation in organizational goals. He established his career in hospital leadership and uses Disney […]

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