Tell a Story: Show Your Product or Service in Action
When I reviewed my good friend Mike Weinberg’s fantastic new book-New Sales. Simplified.—I said the following: “Chapter 8: Sharpening Your Sales Story. For years I’ve been preaching the importance of storytelling to salespeople—what Mike Weinberg calls the Sales Story”; I said that because Mike’s take on storytelling resonated with me. I wholeheartedly believe in telling stories, that salespeople who tell stories to sell their products and services are light years ahead of those who don’t.
When you just tell your prospect about your product or service, in an abstract fashion, he’s going to be able to follow the information you’re proffering only so far; you’ll be lucky if he absorbs 20% of what you’re saying; his interest will be peaked nowhere near what it might have been, if he’d been able to follow a narrative with his own five senses.
That’s what a great story accomplishes that an abstract rendition can’t: it allows the prospect to absorb the narrative with his own five senses. He identifies with the characters in the story, is right there with them emotionally connecting with them, and therefore emotionally connecting with your product or service. He isn’t just being told about the positive merits of the product or service; he’s seeing, hearing, tasting, smelling, and touching those positive benefits directly from the action of your story.
When I sold advertising to small businesspeople, I always told stories about specific clients and the specific success my service had provided them. The prospect wasn’t just being told of the successes; he was viscerally absorbing those successes through his own five senses, emotionally connecting with those successes. He was there “watching” it happen, following the action as it unfolded. He was part of the action.
In the first chapter of my book Selling Fearlessly—The Mound Road Story (which is available for you to read on this site)—I give you a story about persistence. Take some time to read it. Then ask yourself, Would being told about persistence in an abstract way have anywhere near the effect on me re my understanding of the importance of persistence, that this story delivers? It’s a no brainer, isn’t it? You come away from the story emotionally affected. And the best part is, the story is going to stay with you forever. It isn’t going to fade away in a matter of hours or days the way abstract telling does.
I’m constantly being sent sales books to read and review. They’re wonderful books, chock full of valuable information, which is why I recommend them. However, I’ll admit, I have to fight my way through most of them because they’re written in an abstract fashion—the author telling the reader what to do; it’s almost like sitting in on a lecture. When I sat down to create Selling Fearlessly, I knew instinctively that I didn’t want to do it that way; that I wanted to entertain my audience with compelling stories; that I wanted to make it a fun read, as well as provide enlightening and inspiring information. Take a look at all the endorsements and reviews for Selling Fearlessly and you will constantly see “storytelling” being mentioned.
Start telling stories, my friends, and watch your selling career take off like a rocket to the stars.
Get your free Preview of Selling Fearlessly’s Chapter 1 here.
Posted by Robert Terson | 6 comments
Marc Zazeela
Robert ,
I agree about most sales books being written in abstract fashion. I too, find it difficult to understand how to take the abstract and make it my own.
I read Mike’s book also and I share your feelings.
Providing specific examples of stories and the effect they have, seems to be a much more efficient way to communicate the message.
Cheers,
Marc
Robert Terson
Thanks for the comment, Marc. I’m glad it isn’t just me. 🙂
Tom Rochford
Bob, you always have the best “stories”/blogs which is why so many of us listen to you. As a result your audience continues to grow. So, what good is a great story if you have no audience to hear it?
A story will have an impact if you’ve attracted the other person’s attention and one of the best ways to do that is to listen to them – first. If you’ve not made yourself interesting to others then the story you tell about you, your company, product or service tends to fall on deaf ears.
“The best way to persuade people is with your ears – by listening to them.” Dean Rusk
To be interesting to others first be interested in them.
Robert Terson
Great point, Tom; thanks for sharing it! My father always said there was a good reason we had two ears and only one mouth.
Jenny
Great post! Besides New Sales. Simplified, what other books would you recommend? I think you’re right when it comes to using stories in the sales process—we all want to avoid the bits and bullets of information that bombard us everyday and actually experience something, even if its within the sales process. You might enjoy Craig Wortmann’s book, What’s Your Story?: Using Stories to Ignite Performance and Be More Successful. http://www.salesengine.com/story/share-your-failures/
Robert Terson
Thanks for the comment, Jenny (you make a great point re how we want to receive information), and the book recommendation. My favorite sales book is the late Frank Bettger’s “How I Raised Myself from Failure to Success in Selling.” It was published in 1947, but it’s still a great read and quite apropos for today’s salesperson. In fact, I modeled “Selling Fearlessly” after Bettger’s personal storytelling style, which I strongly believe has a lot to do with the success it’s achieving in the marketplace. I think the highest compliment I’ve received to date was from my dear friend Barry Thalden, whom “Selling Fearlessly” is dedicated to. When I asked Thalden what he thought of it, he said, “It’s Frank Bettger on steroids.” If you knew my friend, you’d understand that that was High Cotton indeed.